The delivery process is divided into two categories (external delivery and our own delivery service) depending on the location and the size of the order. Usually, smaller deliveries over 50 miles away will be handled by an external delivery company.
This delivery process is one where we opt to use a next day delivery service. These vehicles are fitted with a tail lift. The turf, which is situated on a wooden pallet, is moved around the truck using a small pedestrian pump truck. The turf is manoeuvred onto the tail lift on the pallet and lowered to the ground. Pump trucks can only be used on hard surfaces, and so the turf will be placed onto the pavement or by the side of the road. You need to be sure to tell our staff when ordering if there are any restrictions which might affect the delivery process. Normally, the delivery lorry deployed will be approximately 10 metres long x 2.55 metres wide x 3.65 metres high. You need to be sure that there is good access to enable the delivery driver to make the delivery of your new lawn safely and trouble free. If the delivery address is on a slope, please look for an alternative delivery spot as the delivery company cannot offload on slopes. Please also inform us if there are access issues at specific times of the day e.g. due to a nearby school.
Remember: all deliveries are kerbside only unless a special arrangement has been made before ordering and agreed by our staff in writing, normally by e-mail.
Check out the delivery FAQs for more information and to be sure a delivery can be made to your address. If you have any doubts at all then call us or e-mail us before ordering.
This service uses our own delivery trucks which are all fitted with a forklift used to take the pallet of turf off the lorry and place it on the kerbside. If deliveries are not possible using an external delivery company we may be able to deliver using one of our own vehicles. Please read the information on delivery restrictions below.
Orders placed online will automatically be assigned to an external delivery company. However, in some cases, deliveries via this method may not be possible due to various factors, but may still be possible using one of our own dedicated vehicles. We need to know if any of the following access restrictions listed below apply to your order.
If the delivery location:
If you are unsure whether delivery will be possible to your location, please contact the office on 0844 335 0828 prior to making your order online.
IMPORTANT Also, when placing your order via
the website, having selected your delivery date and time, on the same page please also ensure
that you complete the ‘Further information’ box at checkout where it asks for
any information relating to delivery restrictions. If we have this information
we can either advise you if, a) delivery is still possible with one of our
dedicated vehicles or b)delivery won’t be possible, in which case we will
cancel your order and issue a refund before any turf has been cut.
Please note we only deliver to UK mainland postcodes.
Customers wishing to collect their turf, topsoil or any other product can do so from our site. We have full loading facilities and have turf available each day. It is always best to call us first to avoid any waiting and so we can be sure to have it ready for you when you arrive.
We operate a quick turnaround policy so we will always load your vehicle quickly, as we recognise you have work to do and time is precious.
Our collection times are 08.00am–12.30pm and 13.30pm–5.00pm Monday to Friday. You can collect outside of these times by prior arrangement; we are always happy to help.
If we know you are coming we can be ready for you.
The turf is delivered on a wooden pallet using a courier service unless our dedicated truck is operating in your area. If our dedicated truck does operate in your area then the turf will still be delivered on a pallet but it will be offloaded using our lorry-mounted forklift truck.
The delivery of the turf or any other of our products is kerbside only.
No. The delivery process is to kerbside only.
If your delivery is late then call our office number and we will try to trace where the delivery vehicle is. If your order is being delivered using our own dedicated vehicle then tracing it will be easy as all our trucks are tracked. If your order is being delivered by a courier company, then we will contact them and relay back to you where the vehicle is and when it should reach you. If you have paid for a timed delivery, i.e. by 12pm, and the delivery is made after that time, then you will be refunded the difference between a timed delivery and a normal delivery price.
It is your responsibility to dispose of the pallet in the correct manner.
It is your responsibility to provide all the facts relevant to make a safe and successful delivery. If you have any concerns as to the suitability of a delivery then you must contact our office and explain that to them before placing your order.